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HeadWest Creative

FAQ

Property photography questions, answered

Turnaround & delivery

How long until I receive my images and film?+

Edited files are usually delivered in 5–7 working days (not guaranteed). Rush delivery gives same-day turnaround on photography and 24-hour turnaround on video, and must be arranged at booking.

How are files delivered?+

You receive a private online proofing gallery to review your images. Full-resolution files unlock as soon as the balance is paid.

How long are files available?+

Edited files stay available to download for 60 days from payment. Raw files are retained for 6 months from delivery.

Travel

Do you charge for travel?+

Travel within 30 miles of our Pembrokeshire base is included in every package. Any mileage beyond that is calculated and shown in your booking summary.

Which areas do you cover?+

Pembrokeshire, Carmarthenshire, Ceredigion and Swansea — including Tenby, St Davids, Haverfordwest, Narberth, Saundersfoot, Cardigan, Aberystwyth, Carmarthen, Llanelli, Mumbles and Gower.

Weather

What happens if the weather is bad?+

Interiors can be shot in most conditions. If rain or wind would compromise exteriors or drone work, we'll move the outdoor part of the shoot to the next suitable day at no extra charge.

Can you fly the drone in any weather?+

No — we only fly when it's safe and legal. High winds or heavy rain mean we reschedule the aerials.

Revisions

Are edits included?+

Yes. Two rounds of edits are included with every package.

Can you add virtual staging?+

Yes — AI enhancement (virtual staging, decluttering, sky replacement) can be added when you book.

What if something was missed on the day?+

One free revisit is included for missed coverage within the original scope. Additional on-site work is charged at our hourly rate, set out in our booking terms.

Booking & cancellation

How do I secure a date?+

A 50% deposit secures your booking. The balance is due on delivery, and files unlock on payment.

Can I reschedule?+

One free reschedule is included within 7 days of booking.

What if I need to cancel?+

Cancellation within 24 hours of the shoot incurs a 50% fee, unless due to weather or extenuating circumstances. Full terms are in our booking terms.

Period lounge with green panelling, botanical wallpaper and woodburner

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